Frequently Asked Questions
- Practical arrangements
- Policies and style
- Camargue Wild White Horses
- Photography questions
How do I book?
Can I come outside your published workshop dates?
Is there a supplement for solo travellers?
Why are flight fares excluded?
Can I pay over the phone?
Can I pay in a currency other than £ UK pounds sterling?
Which payment methods do you accept?
Will you be sending out a reminder when the final payment is due?
Why is my deposit non-refundable? If I change my mind about this tour, can I transfer my deposit to another tour?
How do I cancel my booking?
What are the cancellation fees?
– between 56 and 29 days: 40%
– between 28 and 15 days: 60%
– between 14 days and 3 days: 80%
– within 48 hours: 100%
We take as the day of cancellation that on which we receive your written or emailed confirmation.
What if Create Away Ltd cancels the tour?
Can I book my own hotel?
Create Away doesn’t cater for non-residential workshops. We look after participants from airport pick up on arrival to airport drop off on departure and everything in-between. We provide a quality package and work with tried & tested charming 3 & 4-star hotels, conveniently situated for the shoots and airport transfers. The hotels provide us with a meeting room facility as well as being in the centre of town with lots of shops and restaurants close-by for the participants. They understand our needs, often give our clients free upgrades and extra facilities not offered to the usual guest.
Non-residential is only applicable when somebody books a one-off shoot or two (that is not a full workshop). In this case, people book their own hotels, look after their own airport/station transfers and meet us at the agreed meeting point ahead of each shoot.
I have dietary requirements. Will this be a problem?
I have a mobility problem – is there a lift at the hotel?
Can I smoke in my room?
I must have a bath in my room. Can you guarantee that?
I’d like to prolong my holiday. Can I extend my hotel booking?
Will you pick me up from the airport/station?
Can my non-photography partner join me at the hotel?
If I wanted to book the hotel myself and just pay for the workshop is that possible?
Can my non-photography partner join me on the shoots without taking photos?
Is there a minimum or maximum age for your tours?
Does Create Away arrange insurance?
What does my insurance need to cover?
I am a solo traveller, is this a problem?
Why don't you include meals?
Is there a dress code?
I have a complaint.
How can I provide feedback about my experience with Create Away Ltd?
Will I be safe this close to wildlife?
History of the Wild White Horses – and are they really ‘wild’?
The horses are recognised as ‘wild’ as they live out all year in hardy conditions, are not groomed, nor stabled. The foals must be born out of doors and must be seen to suckle from a registered Camargue mare as proof of parentage. They are sometimes fed however in the winter so they are often considered as ‘part wild’ as they live in close contact with humans.