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Frequently Asked Questions

  • Booking/Payment

  • How do I book?

    You can email your request, telephone us or you can book online (click on ‘Dates & Booking’ on the workshop in question). For your booking to be firm, you will need to pay your deposit and receive our confirmation back.

    Can I come outside your published workshop dates?

    Yes because Create Away is actually the only photography workshop company actually based in the Camargue so we are here all year round and can therefore accommodate requests for people wanting to photograph the horses for less days than a full workshop or for just one privatised shoot

    Is there a supplement for solo travellers?

    No, all Create Away tours are based on single en-suite rooms.  For large groups, at short notice, room share may be necessary however.

    Why are flight fares excluded?

    Our tours are marketed globally and we attract photographers from many countries. Therefore, it is not possible to include different flights in the tour price.

    Can I pay over the phone?

    No, we do not accept credit cards.

    Can I pay in a currency other than £ UK pounds sterling?

    No. All payments must be received in pounds.

    Which payment methods do you accept?

    You can pay by Bank Transfer or PayPal.

    Will you be sending out a reminder when the final payment is due?

    You will only receive a reminder if you do not settle your balance on the required date.

    Why is my deposit non-refundable? If I change my mind about this tour, can I transfer my deposit to another tour?

    Deposits cannot be refunded or transferred because there are set costs that we incur such as hotel deposits that have to be paid up to a year in advance of every departure.

    How do I cancel my booking?

    For legal reasons, we need to receive your cancellation either in writing or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

    What are the cancellation fees?

    Up to 57 days before the tour, only the deposit is forfeit. Thereafter a percentage of the total cost of the tour will be due:

    – between 56 and 29 days: 40%
    – between 28 and 15 days: 60%
    – between 14 days and 3 days: 80%
    – within 48 hours: 100%

    We take as the day of cancellation that on which we receive your written or emailed confirmation.

    What if Create Away Ltd cancels the tour?

    In the unlikely event that Create Away cancels, you would be fully refunded.

  • Practical arrangements

  • Can I book my own hotel?

    Create Away doesn’t cater for non-residential workshops. We look after participants from airport pick up on arrival to airport drop off on departure and everything in-between. We provide a quality package and work with tried & tested charming 3 & 4-star hotels, conveniently situated for the shoots and airport transfers. The hotels provide us with a meeting room facility as well as being in the centre of town with lots of shops and restaurants close-by for the participants. They understand our needs, often give our clients free upgrades and extra facilities not offered to the usual guest.

    Non-residential is only applicable when somebody books a one-off shoot or two (that is not a full workshop). In this case, people book their own hotels, look after their own airport/station transfers and meet us at the agreed meeting point ahead of each shoot.

    I have dietary requirements. Will this be a problem?

    We always pass on any dietary requirements to the hotel

    I have a mobility problem – is there a lift at the hotel?

    There is no lift at the hotel but we can request a ground floor room for you

    Can I smoke in my room?

    All rooms are non-smoking but we can request a ground floor room for you to access the outdoor area of the hotel more easily

    I must have a bath in my room. Can you guarantee that?

    As long as such rooms exist in the hotel, we will do our utmost to accommodate your request.

    I’d like to prolong my holiday. Can I extend my hotel booking?

    Yes and we would be very happy to book extra nights for you to stay extra days before and/or after the photo tour to make a lovely holiday of it. It’s a beautiful region and we can recommend lots of excursions and activities to do.

    Will you pick me up from the airport/station?

    Yes, but you need to check which airports/stations are included on the workshop in question. We guarantee transfers on the arrivals day and on the departures days only – should you arrive or depart on a different day, there would be a supplement to pay.

    Can my non-photography partner join me at the hotel?

    Yes, we often cater for non-photography partners.  There would be a supplement to cover admin, transport & breakfast.   Depending on the time of the year and the workshop, you could actually have quite a lot of free time during the middle of the day to spend together and we would be happy to propose activities and excursions.

    If I wanted to book the hotel myself and just pay for the workshop is that possible?

    I’m afraid we don’t cater for this type of arrangement as we organise the workshops as a whole package to ensure you are in good hands from arrival to departure.

    Can my non-photography partner join me on the shoots without taking photos?

    Yes but we would need to charge as it wouldn’t be fair on the photographers who are paying to see the same thing.

  • Policies and style

  • Is there a minimum or maximum age for your tours?

    We do not impose lower or upper age limits, however, our tours are un suitable for young children.  We have people of all ages joining our tours.

    Does Create Away arrange insurance?

    No, you must arrange your own insurance (see terms & conditions).

    What does my insurance need to cover?

    It is a requirement of booking that you have adequate holiday insurance. Full cover for medical treatment, including for your medical conditions, repatriation, loss of property and cancellation charges must be included.

    I am a solo traveller, is this a problem?

    No.  We have as many solo travellers as couples.

    Why don't you include meals?

    All our hotels are in charming towns with plenty of restaurants of all styles to choose from.  We will provide you with our recommended restaurant list on arrival and we are happy to make bookings for you to suit your personal choice and budget.

    Is there a dress code?

    We will provide you with a recommended packing list at the time of booking.

  • Problems

  • I have a complaint.

    If any aspect of our tours fails to meet your expectations, please let us know and we will endeavour to solve the problem without delay.

  • Feedback

  • How can I provide feedback about my experience with Create Away Ltd?

    We welcome feedback as we continue to strive to improve and we will send you a feedback form after the workshop.

  • Security

  • Will I be safe this close to wildlife?

    Yes, as long as you follow the instructions of your guide.

  • Camargue Wild White Horses

  • History of the Wild White Horses – and are they really ‘wild’?

    The Camargue breed of horses has existed since prehistoric times, and is the oldest living breed of horses in the entire world. Comparisons to the bones of ancient horses place them as a close relative of horses found in France as early as 17,000 years ago. Continuously living in the salty marshes of the Camargue Wetlands has led to evolutionary advances in the animals, including their extremely broad hooves, which allow them better footing in the mud, water and grasses of the area. 

    The horses are recognised as ‘wild’ as they live out all year in hardy conditions, are not groomed, nor stabled.  The foals must be born out of doors and must be seen to suckle from a registered Camargue mare as proof of parentage.  They are sometimes fed however in the winter so they are often considered as ‘part wild’ as they live in close contact with humans.

    Do the Wild White Horses run naturally in herds through the marsh and sea?

    No! Unfortunately, the horses do not just gallop around the Camargue without us arranging for them to be herded by the Gardians (Camargue cowboys) – this is however a ‘natural’ process as they are herded in the same way when the Gardians work with them (they are working horses and are used to manage the bull herds).

    Can I ride the Wild White Horses?

    Yes we can arrange horse riding with our wonderful Gardian/s (Camargue cowboys who live and breathe the land and breed and look after the horses). Even experience riders who have ridden with him have described it as an incredible one-off experience. We don’t do ‘trotting round the bridleways’ (as the local companies offer to tourists) at all – this is a unique riding experience where you work with the Gardians to herd the horses, splashing through lakes and across wild marshland and private domain, totally hidden from public access. For very experienced riders and depending on the time of year, you can even swim with your horse! We call our main Gardian ‘the horse whisperer’ and he only offers this to Create Away clients and doesn’t ‘do tourism’ with the horses or with anybody else. He tailors the ride and looks after you according to experience and level.

  • Photography questions

  • Are these workshops suitable for beginners?

    Yes, as long as you have a good knowledge of how your own camera works and how to set it up in Manual, Aperture priority and Shutter priority mode and understand about exposure. If not, we recommend you come a day earlier for a pre-workshop course to ensure you can keep up and get the most out of your workshop.

    How much benefit do you think it would be to arrive a day early for the Pre-workshop course?

    It depends on your current competence and knowledge of your own camera and settings – if you are at ease photographing what you will be doing on the workshop, it’s not necessary. If, however, you would like to explore new techniques and be better prepared when it comes to the shoots, it will definitely put you ahead of the game for more successful results

    Do I need expensive camera equipment?

    No. We will show you how to capture great images with a basic DSLR.

    What happens if it rains?

    We work around the weather and may adjust the itinerary to ensure you get the best possible shoot on any given day.

    Do your photographers use these workshops for their own work?

    When leading a workshop, our guides are tutors and tour leaders first and photographers second. We are there to help you get the images you want and your needs always take priority.

    I see most of the photographers in the Camargue photos on the website are in high wading boots. Do you rent them out or can I rent them in town?

    You can bring your own or we can hire them for you.

    Will you be sending out a list of supplies I should have or should be aware of?

    You will receive our recommended list of what to bring at the time of booking.

    How long are the shoots on average?

    Our shoots are approximately 2 hours in the morning and 2 hours in the afternoon/evening.  Depending on the workshop, there is sometimes an afternoon theory session.

    Lastly

    No question is a stupid question and we will be pleased to answer any further queries you may have.

Get in touch

Contact us

This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel UK: + 44 203 642 2448 (free from the UK)
Tel France: + 33 6 12 03 08 98 (standard mobile charges apply)

Office hours

Mon - Fri 09h00-18h00 CET

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