
Frequently Asked Questions
Booking/Payment
How do I book?
You can email your request, telephone us or you can book online (click on ‘Book Tour’ on the workshop page in question). For your booking to be firm, you will need to pay your deposit and receive our confirmation
Can I come outside your published workshop dates?
Is there a supplement for solo travellers?
Why are flight fares excluded?
Can I pay over the phone?
Can I pay in a currency other than £ UK pounds sterling?
Which payment methods do you accept?
Will you be sending out a reminder when the final payment is due?
Why is my deposit non-refundable?
How do I cancel my booking?
Please see our Terms and Conditions: https://create-away.com/Terms-and-conditions/
Practical arrangements
If I wanted to book the hotel myself and just pay for the workshop is that possible?
People joining non-residential, individual shoots can book their own hotel but need to look after their own airport transfers and meet us at the agreed meeting point, ahead of each shoot
I have dietary requirements. Will this be a problem?
I have a mobility problem – is there a lift at the hotel?
Can I smoke in my room?
I must have a bath in my room. Can you guarantee that?
I’d like to prolong my holiday. Can I extend my hotel booking?
Will you pick me up from the airport/station?
Can my non-photography partner join me at the hotel?
Can my non-photography partner join me on the shoots without taking photos?
Policies and style
Is there a minimum or maximum age for your tours?
Does Create Away arrange insurance?
I am a solo traveller, is this a problem?
Breakfast is included in the workshop but what about other meals?
All our hotels are in charming towns with plenty of restaurants of all styles to choose from. We will provide you with our recommended restaurant list on arrival and we are happy to make bookings for you to suit your personal choice and budget.
Is there a dress code?
Problems
I have a complaint.
Feedback
How can I provide feedback about my experience with Create Away Ltd?
Safety
Will I be safe this close to wildlife?
Camargue Wild White Horses
History of the Wild White Horses – and are they really ‘wild’?
The horses are recognised as ‘wild’ as they live out all year in hardy conditions, are not groomed, nor stabled. The foals must be born out of doors and suckle from a registered Camargue mare as proof of parentage. They are occasionally fed however, if the winter is particularly harsh, and they live in close contact with humans, so they are often considered ‘part wild’.
Do the Wild White Horses run naturally in herds through the marsh and sea?
Can I ride the Wild White Horses?
Photography questions
Are these workshops suitable for beginners?
How much benefit do you think it would be to arrive a day early for the Pre-workshop course?
Do I need expensive camera equipment?
What happens if it rains?
Do our lead photographers use these workshops for their own work?
I see most of the photographers in the Camargue photos on the website are in high wading boots. Do you rent them out or can I rent them in town?
Will you be sending out a list of supplies I should have or should be aware of?
How long are the shoots on average?
Lastly
Contact us
We would be more than happy to help you.
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info@create-away.com |
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UK: + 44 203 642 2448 (free from the UK) France: + 33 6 12 03 08 98 (standard mobile charges apply) |
Office hours : Mon - Fri 9h00-18h00 CET
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